Last updated: 13 November 2026
These terms apply to every order placed at squishy9.com. By buying from us you agree to them. They are written to be readable, not to hide anything.
1. Who we are
Squishy is a small independent shop selling squishy stress toys, operated from mainland China.
2. Using this site
By placing an order you confirm that you are at least 14 years old, or that a parent or guardian is ordering on your behalf. You agree to give accurate contact and delivery details, and not to use the site for anything unlawful.
3. Our products
Every squishy is handcrafted or hand-finished. Small differences in colour, texture and finish between individual units are normal and are not defects. Product photos are representative — screens display colour differently.
4. Prices and currency
All prices are shown in US dollars (USD) and do not include import duty or VAT, which are the buyer’s responsibility. We may change prices at any time, but never after you have placed an order.
5. Orders and acceptance
Placing an order is an offer to buy. It is accepted when we send the dispatch confirmation. If an item turns out to be out of stock, or was listed at an obviously wrong price, we will contact you and offer a refund or an alternative before doing anything else.
6. Payment
Payment is taken at checkout through PayPal. We do not store card details. Your order is packed once PayPal confirms the payment has cleared.
7. Delivery, returns and refunds
Delivery times are set out in our Shipping and Delivery Policy. Return windows and refund rules are set out in our Refund and Returns Policy. Both form part of these terms.
8. Safety and age rating
Our squishy toys are stress-relief items. They are not teething toys and they are not food. They are not suitable for children under 14, and small parts may present a choking hazard. Do not bite or chew them, and keep them away from heat and open flame.
9. Intellectual property
The text, photographs and design of this site belong to Squishy. Please do not reuse them commercially without written permission.
10. Liability
We are responsible for your order arriving as described and for refunding it under our Refund and Returns Policy. We are not liable for indirect losses, for damage caused by misuse, or for delays caused by customs or carriers outside our control. Nothing in these terms limits rights you have under the consumer law of the country you live in.
11. Governing law
These terms are governed by the laws of the People’s Republic of China, and disputes are subject to the jurisdiction of the courts of the place where the shop is established.
12. Contact
Questions about these terms: [email protected]. We answer within 2 business days.