Last updated: 13 November 2026
Everything here is what actually happens to your parcel after you press Pay. No estimates pulled out of thin air.
Where we ship from
Every order leaves our own stock in mainland China. We do not drop-ship, and we do not pass your order to a third-party reseller.
Processing time
Orders are packed within 5 business days, Monday to Friday, excluding public holidays. Everything is packed by hand, in small batches, which is why it takes a few days rather than a few hours. You get a confirmation email the moment your parcel is handed to the carrier.
Delivery estimates
These are carrier estimates counted from dispatch, not guarantees. Customs can hold a parcel without telling either of us.
- Mainland China: 7 to 14 business days
- Hong Kong, Macao, Taiwan and every other destination: 14 to 21 business days
So for any international order, plan on 14 to 21 business days in transit on top of the 5 business days we need to pack it. Remote destinations, peak season from late November to early January, and customs inspections can each add about a week. If you need something by a specific date, email us before ordering and we will tell you honestly whether it will make it.
Tracking
Every parcel ships with a tracking number, emailed as soon as it is generated. Tracking sometimes sits still for several days while a parcel crosses a border or waits in a sorting hub. If it has not moved for 10 days, email us — we will chase the carrier for you rather than asking you to do it.
Customs and import duties
Orders are shipped from mainland China. Depending on your country, customs may charge import duty, VAT or a handling fee on delivery. Those charges are the buyer’s responsibility and are not included in the price or the shipping you pay us. We declare every parcel accurately and cannot mark an order as a gift or understate its value.
Lost or damaged in transit
If a parcel is confirmed lost, we replace it or refund it in full, your choice. If it arrives damaged, send us a photo within 7 days of delivery and we will sort it out.
Addresses
Please check your address at checkout. We ship to the address on the order, exactly as typed. If a parcel comes back to us as undeliverable, we will contact you to arrange reshipping; the second shipping cost is the buyer’s. If you spot a mistake, email us immediately — we can still change it before dispatch.